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Frequently Asked Questions (FAQ)

On this page you find an overview of the frequently asked questions, as well as, solutions for frequently occurring problems.

Be sure to go to the forum if your question is not answered here.

Product information

How can I use the trial version?

When you install Hello Engines! for the first time it runs as trial version. In trial mode you can only submit one URL to 10 search services.

What is the difference between the Standard and Professional edition?: You can find a complete list of the different functions at highlights.

How can I send you my opinion or send requests for new functions in future releases?: We welcome all your suggestions and ideas! Please send them to support@acebit.com. Our developper staff will take a look at your ideas and integrate them into future releases if possible.

How can I take part in future beta tests?: If you wish to take part in future beta tests please send an email to support@acebit.com

Price and purchasing information

How much is Hello Engines!?: Hello Engines Standard! costs 99$ and Hello Engines Professional 199 $. If you wish to order the product go to the ordering page.

Is there separate pricing for educational institutions?: There is no separate pricing for Government or educational institutions.

Can I test Hello Engines! before purchasing?: You can download the test version and test it.

Upgrade information

I already have the Standard edition of Hello Engines!. What are my upgrade options?: For more information on our upgrade options refer to the ordering page.

I bought Hello Engines 2 weeks before the new version was released. Do I have to pay the full price for the latest version?: If you bought Hello Engines! 60 days before the first release of the latest version you are entitled for a free upgrade. Please send an email including your ordering number to our support team.

Does AceBIT offer cross upgrades (for the products of competitors)?: No.

Support information

Why do I have to register my product?: If you register your product your unlock code is stored to our database. That way we can check the number for you at any time. Registered users also benefit from software offers and are informed about upgrades or updates of the product.

What is the difference between unlock code and activation key?: Please note the following difference between the activation key and the unlock code:

- The unlock code is sent to you after having ordered the software.
- The activation key is requested in the software by clicking the "Request activation key" button.

The unlock code was personally created for you and allows you to unlock your software to full version. Please save your unlock code in safe custody, as it is required for unlocking the software.

The activation key is generated automatically by our server and it is sent to you by email. Please request a new activation key whenever you unlock the software anew. Do not store your activation key as it can be changed at any time.

Please make sure that you have entered the activation key and the unlock code into the corresponding fields when unlocking your software.

I have lost my unlock code, how can I retrieve it?: If you have ordered Hello Engines! and you wish to view your ordering details please contact our customer service. You can also send an email to our support team . Enter your name, address and where applicable the name of your company.

How can I report bugs or errors in the documentation?: If you wish to inform us about bugs or documentation errors or if you wish to send us suggestions or requests for new functions, please send an email to our support team. Our developper staff will review your reports and requests and integrate them into one of the next product releases if necessary..

Where do I get help for Hello Engines!?: On the Documentation page you will find tutorials, the complete user help, and manuals in PDF format.

What is the product activation for?: The activation is done during the unlocking process of the freeware or test version. You can perform the activation via the Internet. Only the details you have entered during activation are transmitted to AceBIT. No other information is transmitted.

I don't receive the activation key.: If you are using a proxy server please make sure that it is correctly configured. For more information refer to your help file.

If you are using (Software) firewalls deactivate firewalls, internet security software or others before you start the activation. Or configure them that they do not block internet access for the program.

Please also make sure that the email including the activation key is not deleted by spam filters.

Can I install my copy of Hello Engines! on several computers?: Yes you can install Hello Engines! on several computers for your own use. However, you are not allowed to hand over your personal licence to third parties.

Technical information

I have installed the trial version. After 30 days I get the error message "Sorry, but your 30-day trial has expired! Please, register your copy at http://www.yourproduct.com".

This problem only occurs in the trial version 5.0.0 of Hello Engines! Professional. Please download the latest version from our website and install this version on the existing installation.

Unable to uninstall Hello Engines!

When trying to uninstall Hello Engines! the following error message appears “You have newer version of the application. Setup will exit.”

If you wish to definitely uninstall the application, open the Windows Explorer and delete the file hepro.exe in the folder C:\Program Files\AceBIT\Hello Engines!. Now you can restart the installation program to uninstall Hello Engines!.

If you wish to change or update the application via the installation program, download the correct version at http://www.hello-engines.de/download.htm. In the new installation program this error is fixed. When running the new installation program the old and faulty one is overwritten automatically.

Hello Engines! (1and1 Special edition) shows no updates of the Search engine database, even though I am a registered user!: You can solve this problem by downloading the newest build of the 1and1 Edition here.

Uninstall the old version before installing version 3.2. After successful installation, unlock your version as usual.

I cannot edit the "URL" field.: (Professional edition only)

Your unlock code has expired or is invalid. Enter a valid unlock code and the field will be available again.

Do I have to pay for registration with search engines?: Some search engines actually charge a fee. However, Hello Engines! never automatically submits your website to such search engines! To find out whether a search engine charges a fee or not, simply click the right mouse button on the respective entry in the manual submission list and select "Details of selected search service".

I get error FlashFiler: File is locked [$2805/10245]: (Standard edition only)

To solve this problem, please delete the file FFSTRAN.CFG
This file can be found in the subfolder "Daten" of your Hello Engines! installation folder.

Submit button remains disabled: The "Submit" button is disabled, because you did not enter all the required information. To enable this button, proceed as follows:

- Make sure you have filled in all the fields in the PROJECT/DATA section.
- Click the ADD button in the PROJECT/WEBSITES section (you find this button on the right of the "Current website" field).
- Fill in the fields on the DATA tab (Title, Description etc.)
- Then you click the URL List tab. Here you enter one or more valid URLs.
- After all these steps the "Submit" button is enabled.

I get the error 0012209: (Standard edition only)

The error 0012209 appears when the program has encountered a problem during generating the RTF report.
This error message may have the following reasons:

- A virus scanner or another security tool has denied Hello Engines! access to the RTF file to be generated.
- The RTF file was open and could not be generated

How do I submit mutlilingual websites?: We recommend to submit multilingual websites separately.
Well-designed, multilingual websites should place each language in a different directory, e.g.:

http://www.mysite.com/english/
http://www.mysite.com/german/

etc. Each language directory should have its own index.html, e.g.:

http://www.mysite.com/english/index.html

If this is the case, enter in Hello Engines! the URL and the directory only (without index.html). For example:

http://www.mysite.com/english/

If you have placed different languages in the same directory (not recommended), you need to enter the HTML file directly, e.g:

http://www.mysite.com/english.html

Please note that the foreign-language document should also have meta tags for each language!

How can I undo my submission to search services?: It is not easy to undo submission to seach services.
For directories it is only possible if you send an email to the webmaster.

Search engines delete a website from their list automatically if it has not been available for a certain period (error 404).

For some search services it is necessary to contact the corresponding search service to get more information.

I get the error 404: (Standard edition only)

Error 404 may have the following reasons:

1) You did not establish connection to the internet.
2) The corresponding website is (temporarily) offline.
3) You are using a proxy server. If you define a proxy server, enter your server with ""http://..."" under TOOLS/PROGRAM OPTIONS.
Please make sure, that you have entered the correct user name and password. If you do not need a user name and password, do not enter anything.
4) You do NOT use a proxy server, but you have defined one under TOOLS/PROGRAM OPTIONS.
5) You are using a firewall or other Internet security programs, which block internet acces for our software.

I get the error 121911 when starting Hello Engines!: Delete the file "FFSTRAN.CFG" in your Hello Engines! directory.
If the problem persists, re-install Hello Engines!.

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Technical information